Refunds & Returns Policy

Effective Date: August 14, 2023

Thank you for shopping at The Tee Code, LLC. We are committed to providing you with high-quality urban apparel and exceptional customer service. However, we understand that there might be instances where you need to return or request a refund for a purchase. Please review our Refunds & Returns Policy outlined below.

1. Returns Eligibility: We accept returns for items that meet the following conditions:

• The item must be unworn, unwashed, and in its original condition.
• All original tags, labels, and packaging must be intact and undamaged.
• The return request must be initiated within 7 days from the date of delivery.
• Customized or personalized items are not eligible for returns, except in the case of manufacturing defects or errors on our part.

2. How to Initiate a Return: To initiate a return, please follow these steps:

• Contact our Customer Service team at support@theteecode.com within 7 days of receiving your order.
• Provide your order number, a brief description of the reason for return, and any relevant images if applicable.

3. Return Shipping: Customers are responsible for the return shipping costs unless the return is due to a manufacturing defect or an error on our part. We recommend using a trackable shipping method to ensure that your return reaches us. The Tee Code, LLC is not responsible for any lost or damaged returns during transit.

4. Refund Process: Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 days to the original payment method. Please note that shipping charges are non-refundable.

5. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please initiate a return as outlined above and place a new order for the desired item.

6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us at support@theteecode.com within 7 days of receiving your order. We will provide instructions for returning the item and will either issue a refund or send a replacement item, depending on your preference.

7. Final Sale Items: Certain items, such as clearance or sale items, may be marked as final sale and are not eligible for returns or refunds unless they are damaged or defective.

8. Contact Us: If you have any questions or concerns about our Refunds & Returns Policy, please contact our Customer Service team at support@theteecode.com.

Please note that this policy is subject to change without prior notice. It is your responsibility to review the policy periodically for any updates.

Thank you for choosing The Tee Code, LLC. We appreciate your business and strive to provide you with a seamless shopping experience.